The CFHC Patient Portal Now Available

Patient email ART11

Do you have a question for your DOCTOR? Do you need a refill on a PRESCRIPTION? Do you need a routine APPOINTMENT? 

As a Chicago Family Health Center patient, you can now do all of this and more from the comfort of your home or work computer, or anywhere you have Internet. The Chicago Family Health Center Patient Portal is a new service now available to all CFHC patients. This SECURE website lets you:

  • Access you medical records
  • Communicate securely with your doctor or healthcare team
  • Schedule NON-URGENT appointments
  • Request prescription refills
  • Get lab results
  • Ask billing questions
  • Receive referrals

Stop by your health center and speak with our front desk staff. They will make sure you have a working email account and assign you a unique TOKEN CODE. You must have a token code to complete the enrollment process.  We are excited to provide you with this new service and encourage you to take advantage of the new CFHC Patient Portal

Haga Clic Aquí Para Información en Español.

Patient Portal – Patient guide.

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ACA Enrollment at CFHC Off to Successful Start

Chicago Family Health Center (CFHC) has signed up close to 2,000 uninsured patients in an Affordable Care Act (ACA) option since the Marketplace and Medicaid expansion program opened for enrollment in October. CFHC is on track to enroll as many current and new patients into a health insurance option before the March 31, 2014 deadline.

CFHC received funding from the Health Resources and Services Administration (HRSA) and the National Family Planning and Reproductive Health Association (NFPRHA) to identify clients’ eligibility and assist with the enrollment process.  With these funds, CFHC added and trained five full-time patient financial counselors fluent in Spanish and Arabic, and specialized in screening and enrollment into the insurance marketplace, expanded Medicaid and other pre-existing coverage plans such as AllKids, private insurance and the CFHC sliding scale program. 

CFHC also launched an expansive ACA awareness campaign including mass mailings, partnerships with community organizations, social media and Saturday enrollment events. Funds were also allocated to add new technology such as laptops, Wi-Fi hotspots, and portable scanners and printers to use at enrollment events. Through these efforts, CFHC has been able to get the word out about the ACA and its many benefits.  As a result, CFHC has seen a 5% decrease in uninsured patients.

CFHC was one of the first Federally Qualified Health Centers (FQHC) to enroll patients into Medicaid. Last spring CFHC took part in CountyCare, a pilot program of the Medicaid expansion program which is now available nationwide.  About 80% percent of newly-insured CFHC patients are enrolled in the Expanded Medicaid program and approximately 20% in the Marketplace. 

Patient financial counselors see patients who are at the health center for a medical or dental appointment. They also schedule enrollment appointments in advance and take walk-ins during Saturday enrollment events.  To make an appointment with a CFHC patient financial counselor call 773-978-9224. Remaining Saturday Enrollment Events take place 10 AM-4PM:

  • Saturday, March 8: CFHC Pullman, 570 E. 115th St., Chicago IL
  • Saturday, March 22: CFHC South Chicago, 9119 S. Exchange Ave., Chicago IL
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CFHC Names New Chief Executive Officer

Barrett Hatches

Barrett Hatches

The Chicago Family Health Center (CFHC) Board of Directors has appointed Barrett Hatches, Ph.D. as the organization’s Chief Executive Officer. In this role, Mr. Hatches will manage an operating budget of more than $20 million and oversee more than 200 staff members including physicians, dentists, administrative, clinical and support staff across five health center sites. Mr. Hatches will join CFHC on February 10, 2014.

Mr. Hatches will oversee the expansion of services at CFHC resulting from a new state-of-the-art healthcare facility in Pullman, and the recent Affordable Care Act opportunities which include expansion of Medicaid and enrollment in the health insurance marketplace.

“I am looking forward to becoming a part of the great history that this organization has built,” said Mr. Hatches. “I started my professional career in Chicago and now have the opportunity to bring the knowledge and expertise I’ve gained over the years to a place where service is the main focus.”

Prior to joining CFHC, Mr. Hatches served as president and founder of WillCo Management Group LLC in Kansas City, MO developing solutions that enhance communications, interactions and integration of energy in the utility industry. He also served as Executive Consultant for Hatches Consulting, LLC in Kansas City, MO where he helped clients harness leading strategic solutions to ensure organizational success.  Mr. Hatches also served as President and Principal Owner of BHMM Energy Services in Indianapolis, IN.

Mr. Hatches has extensive experience in community health having served as CEO and Chief Operating Officer at Swope Community Enterprises for almost a decade. Like CFHC, Swope Health Services is a Federally Qualified Health Center serving the greater Kansas City area providing primary health, outreach and behavioral health to the underserved living below the poverty level.

“My immediate focus at Chicago Family Health Center will be to spend time with the Board, leadership team, all the employees and key community stakeholders. I want to make sure there is a very smooth transition as we identify the top priorities for the organization moving forward,” added Mr. Hatches.

“We are excited to welcome Barrett Hatches to CFHC as we continue to build our capacity and improve our delivery of care,” said Nick Valadez, Chairman of the CFHC Board of Directors. “CFHC’s reach has grown to meet the needs of thousands who rely on us for quality access to healthcare. As we enter this latest phase of expansion and new leadership we anticipate Mr. Hatches’ strategic business and community health savvy will help drive our momentum even further.”

Mr. Hatches received his Ph.D. in urban higher education from Jackson State University in Jackson MS, an M.A. in business from Webster University in Kansas City, MO and his B.A. in Political Science also from Jackson State University in Jackson MS.

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Senator Dick Durbin visits CFHC Pullman

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CFHC Board Chair Nick Valadez; Sen. Dick Durbin; Ben Adasope, Pullman Clinic Manager

U.S. Senator Dick Durbin recently visted CFHC Pullman to tour the new facility and hold a round table discussion with CFHC staff on efforts to enroll patients in new health insurance options made available through the Affordable Care Act. Sentaor Durbin met directly with key Chief Officers and Department Heads as well as our Patient Financial Counselors (PFC).

PFCs help determine who is eligible for expanded Medicaid, Medicare or for the health insurance marketplace. Sen. Durbin was also joined by Robin Kelly, U.S. Representative for the Illinois 2nd Cogressional District.

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L-R: Rep. Robin Kelly; PFCs Javaite Wilson, Rana Jaber and Nanette Zier; Sen. Dick Durbin


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U.S. Sen. Dick Durbun (2nd from right) tours the CFHC Pullman Replacement Facility.

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L-R: CFHC Chief Medical Officer Carl Toren, MD; Ben Adasope, Pullman Clinic Manager and Sen. Dick Durbin

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Dr. Pramode Keshava meets Sen. Dick Durbin at CFHC Pullman.

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L-R: Rep. Robin Kelly; Sen. Dick Durbin and CFHC Board Chair, Nick Valadez

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Rep. Robin Kelly and Sen. Dick Durbin tour the CFHC Pullman Dental Suite.

Posted in News, Pullman

The ACA Enrollment Deadline Has Expired

PFC contactThe deadline to enroll in a health insurance option expired on Monday, March 31, 2014. Anyone who did NOT enroll in some kind of health coverage may be subject to a fine by the Federal Government.

This open enrollment period of the Health Insurance Marketplace began in October 2013. Now that the deadline has passed, you won’t be able to buy individual health insurance or apply for subsidies unless you had a major life event occur such as getting married, losing a job, having a child, etc. 

The next open enrollment period will be in the fall of 2014, for your coverage to begin in January of 2015.  If you started your application for ACA coverage before the deadline but didn’t finish before March 31, you can ask for an extension.   

Also, please note that this deadline DOES NOT apply for enrollment into Medicaid, CountyCare or any children’s insurance program such as AllKids. You can sign up for these programs at any time.  CFHC has been working hard to make patients and staff aware of the options they have obtain health coverage. Our Patient Financial Officers will remain at our sites to answer questions and assist in the enrollment process.  You can contact PFCs at 773-978-9224 to schedule an appointment.   


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CFHC South Chicago Recognized as Patient Centered Medical Home

PCMH updatedChicago Family Health Center, South Chicago has been recognized as a Level 2 Patient Centered Medical Home (PCMH) by the National Committee for Quality Assurance (NCQA). This recognition established CFHC as a model of care emphasizing care coordination and communication in an effort to transform primary care into a positive and beneficial experience for patients.

A PCMH identifies patient practices that promote partnerships between patients, doctors and medical teams versus treating patient as just a series of sporadic office visits.  Patients are treated by a clinician-led team that coordinates how their healthcare is delivered across the entire system, from physicians to behavioral health specialists, to nutritionists and other specialists. Medical home clinicians demonstrate the benchmarks of patient-centered care with added features such as open scheduling, expanded hours and proven health information systems.

“We’ve implemented many changes and improvements to achieve this level of success,” said CFHC CEO Warren J. Brodine. “All of our six health center sites contributed to this organization-wide victory, and we could not have made it without the cooperation of our dedicated staff. As we move forward on our PCMH journey, the goal is to reach Level 3 recognition for our six health center sites by April 2014.”

According to NCQA, the PCMH raises the bar in defining high-quality care by emphasizing access, health information technology and partnership and coordination across the system. PCMH Recognition shows that CFHC has the tools, systems and resources in place to give patients the right care at the right time.

PCMH standards are aligned with the joint principles of the Patient-Centered Medical Home, established with the American College of Physicians, the American Academy of Family Physicians, the American Academy of Pediatrics and the American Osteopathic Association.

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CFHC Presents Healing Hands Awards

Table SMMore than 200 Chicago Family Health Center supporters came out on April 19 to the 2013 Healing Hands Celebration at the Mid-America Club at the AON Center downtown.  CFHC’s annual fundraiser, which was emceed by Natalie Martinez, NBC-5 assignment reporter, also honored five award recipients including, Ram Raju, CEO, Cook County Health and Hospitals System who received The Healing Hands Award, the evening’s highest honor.  Congressman Danny K. Davis received the Legislative Partner of the Year Award; the Chicago Development Fund received the Community Partner of the Year Award and SMNG-A was named Corporate Partner of the Year.  A special Passion and Excellence Award was also given to 10th Ward Alderman, John A. Pope for his continued support of Chicago Family Health Center.

The evening’s main sponsors included: Presenting Sponsor, MB Financial; Reception Sponsor, the University of Chicago Medicine, Urban Health Initiative; Dinner Sponsor, DSI; and Distinguished Benefactors Barnes & Thronburg, LLP, Mesirow Financial and The Private Bank. The fundraiser raised more than $84,000, which will go directly into making quality healthcare accessible to all who need it.   The Healing Hands Celebration also featured a silent auction of donated items and a raffle for a trip to Cabo San Lucas, Mexico, and an Apple iProducts package.  A live auction of court-side seats to a Chicago Bulls game, donated by DSI, was also held.

Healing Hands Award Recipients:

Healing Hands Recipient, Ram Raju, CEO, CCHHS (L) with Warren J. Brodine, CEO, CFCH

Healing Hands Recipient, Ram Raju, CEO, CCHHS (L) with Warren J. Brodine, CEO, CFCH

Legislative Partner of the Year, Congressman Danny K. Davis, 7th Dist., Illinois

Legislative Partner of the Year, Congressman Danny K. Davis, 7th Dist., Illinois

Community Partner of the Year, Chicago Development Fund. Pictured: Tracy Sanchez

Community Partner of the Year, Chicago Development Fund. Pictured: Tracy Sanchez

Corporate Partner of the Year, SMNG-A. Pictured: Marta Gazda-Auskalnis

Corporate Partner of the Year, SMNG-A. Pictured: Marta Gazda-Auskalnis

Passion & Excellence Award, Alderman John A. Pope, 10th Ward

Passion & Excellence Award, Alderman John A. Pope, 10th Ward

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CountyCare at CFHC

120126_4749 smChicago Family Health Center is now enrolling patients in the CountyCare program—a Medicaid program for adults. Those who qualify can receive a full array of healthcare services including inpatient and outpatient hospital services, prescription drugs, lab and X-Ray, Family Planning and more.  CountyCare is a pilot program of the Medicaid expansion that will be implemented nationwide in 2014 as part of the Affordable Care Act. It is being made available through the Cook County Health and Hospitals System.    

Chicago Family Health Center is one of the first Federally Qualified Health Centers able to register its patients for CountyCare. About 1,500 uninsured adults enrolled in our Sliding Fee Discount Program, or are self-pay, will be screened for CountyCare eligibility.  

To qualify for CountyCare patients must:

  • Live in Cook County
  • Be 19-64 years old
  • Have a yearly income of $15,282per individual/$20,628 per couple
  • NOT eligible for Medicaid, Medicare or CHIP
  • Be a legal immigrant for at least five years, or a US citizen
  • Have a Social Security number, or have applied for one

 Chicago Family Health Center has trained its Patient Service Representatives, Patient Financial Counselors, Outreach Workers and Health Leads volunteers to enroll as many CFHC patients in this new initiative as possible.

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Healing Hands Celebration April 19, 2013


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CFHC Names New Chief Operating Officer

Misty Drake

Chicago Family Health Center has appointed Misty Drake, MA as the organization’s Chief Operating Officer. In this role, Mrs. Drake has primary oversight of all health center operations including patient care, grant- and contract- funded programs and support staff. She will also interface with CFHC partner organizations including hospitals, other Federally Qualified Health Centers and funders.

“At Chicago Family I will strive to enhance the patient experience and increase volume here,” said Mrs. Drake. “I am a firm believer that a greater impact on patients is acquired through an expanded market share. This requires us to reach more community residents and give them the best care possible.”

Prior to joining CFHC, Mrs. Drake served as Service Line Director for Maternal and Child Health Services at Access Community Health Network integrating a service line delivery model for obstetrics, women’s health and pediatric care in more than 40 health centers.  She also led efforts in NCQA’s Patient-Centered Medical Home readiness. Mrs. Drake also worked at Lawndale Christian Health Center as Director of Health Support Services, and has international work experience assisting in the development of a human capacity partnership and health program with local community groups.   

“We are excited to welcome Misty to our team and look forward to continuing to build our capacity and improve our delivery of care,” said Warren J. Brodine, CFHC CEO. “Over the years, our organization has grown and our services expanded. Our new COO will be an integral part of driving that momentum even further.”

Mrs. Drake completed her Master of Arts at the University of Chicago in Social Service Administration & Health Administration and Policy and her Bachelors of Science in Community Health from the University of Illinois at Urbana-Champaign.  She also studied Great Britain’s health care delivery system in England & Scotland. 

Mrs. Drake is a life-long Chicagoan from the West Side where she still currently resides with her husband and two daughters.

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