Information for Patients

CARE COORDINATION:

CFHC will work with you every step of the way to develop the healthcare plan that is right for you, including coordinating specific areas of care, ensuring that you are well-informed about your care and arranging for any referrals to specialists or doctors outside of our network. We will work closely with you to provide assistance with scheduling and additional appointments.

Primary Care Providers
As the patient, you can choose your Primary Care Provider, or PCP, so you can build a positive, working relationship with your provider. This will improve the quality care you receive from your entire care team. It is very important for you to schedule appointments with the same PCP to ensure continuity of care.

Your Care Team
Your PCP will work with other staff members to provide you with quality healthcare services. Each member of your care team may include a nurse, medical assistant, chronic care educator, care coordinator, nutritionist, and/or psychologist depending on your specific medical needs.

CONTACTING YOUR CARE TEAM:

How do I make an appointment?
To make an appointment at any of our locations, call 773-768-5000. Please tell the call center operator what services you need and which CFHC site is closest to where you live. Click here to find a location near you.

How soon will I receive my appointment?
We will do our best to work around your schedule and make an appointment that is convenient for you. We offer same- or next day appointments when you contact our Call Center, which begins taking phone calls at 7:30 AM. The Call Center can be reached at 773-768-5000. Also, for your convenience, some of our locations are open until 8 p.m. and/or have Saturday hours.

. Click here for health center hours.

Save some time! Fill out your Patient Registration form ahead of time. Download the Patient Registration Form below:
CFHC Patient Registration Form_ 

I need after-hours care. What do I do?
If you have a medical emergency, please call 911 or go to your nearest emergency room. If you have a health concern that is not an emergency, our call center is open 24 hours a day, seven days a week. An on-call CFHC doctor will help you if you call our general number: 773-768-5000. For all other business, including test results, scheduling an appointment and medication refills, please call during our regular business hours.

PREPARING FOR YOUR APPOINTMENT:

I have an appointment scheduled. What do I need to bring on the day of my visit?
On the day of your appointment, please arrive 15 minutes early to register. Please bring the following information that is required to complete your patient registration:

A valid ID such as a:

  • Driver’s license
  • State identification
  • Matricula card
  • Employment or school ID
  • Public aid ID
  • Social Security card
  • Alien registration card/”green card”
  • Current utility bill
  • Valid passport
  • Veteran’s ID

Your current address and phone number

Medical card or insurance card (if you have one)

If you don’t have a medical card or insurance, please bring income information, such as:

  • Two paycheck stubs
  • W-2 form
  • Medicaid card
  • Food stamp card
  • Unemployment notice

During your first visit:
To provide you with the best care possible, it is important for your provider and care team to understand your medical history. Please be prepared to list all of your medications, incluidng doses and any allergies to medications. We ask that you also bring information on other medical providers you have seen, recent test results, visits to the ER or hospital stays. Providing us with all this information, will help us better coordinate your care.

How do I cancel an appointment?
If you are unable to keep your appointment, please call 773-768-5000 as soon as possible so we can reschedule your visit and offer your time slot to another patient.

How do I request my medical records?
The privacy and security of your medical records is a priority. If another medical facility or hospital is requesting a copy of your records, you must come in person to the health center where you receive care. Bring a valid driver’s license or state ID and ask to speak to a Health Information staff person. You will be asked to complete and sign a medical release form which gives us permission to release your health information to other designated facilities. If you are a health facility requesting the health records of a Chicago Family Health Center patient, you can fax your request and a copy of the patient’s identification to: 773-978-8367

Please note there may be a cost associated with some release requests. For more information, call 773-768-5000 and ask to speak to someone in Health Information.

Does Chicago Family Health Center accept health insurance?
Chicago Family Health Center accepts:

  1. All Illinois Medicaid programs, including:
    1. All Kids
    2. Family Care
    3. Illinois Health Connect
    4. County Care
  2. Medicare
  3. Many private insurance plans
  4. Self-pay (discounted fees are available based on income and family size)

In addition, all pregnant women who don’t have insurance are eligible for Illinois Medicaid programs. Our staff can help you complete Illinois Medicaid applications. If you are already a Medicaid patient, you must enroll in Illinois Health Connect and choose Chicago Family Health Center as your primary care provider.

I don’t have health insurance. Can I still be a patient at Chicago Family Health Center?
It is our mission to provide quality healthcare to all, regardless of your ability to pay. If you do not have insurance, we have many programs to help you. CFHC is not a free clinic, but the care we provide is affordable and accessible. We accept cash, checks and credit cards at the time of your visit, and we can help you with a flexible payment plan that is right for you.

Patients who do not have insurance may qualify for our discount fee program, which is based on your household income and family size. Depending on your situation, you may save 25 percent to 100 percent off our regular fees. For more information about the program, please ask any front desk staff member.